Ref: DO 8073
Our client, a dynamic high-growth business, is looking for a Training Operations Coordinator to join their Training Operations Team on a permanent, part-time basis. The main purpose of the role is to ensure the smooth running of courses/training and deliver the best possible service to customers. To be considered for this role you will need to have experience in a training or education environment, be educated to degree level, and have a solution-focused approach to work.
The role involves working from home, with intermittent travel to the head office in Newton Abbot.
Responsibilities include: -
- Coordinate the smooth running of all courses from an operational perspective and liaise with trainers, delegates, venues, and suppliers
- Organise the distribution of training materials to trainers
- Process course paperwork and bookings for customers
- Monitor course material stock levels
- Ensure the smooth handover of delegate follow-up to the Membership Services Team
- Assist with the collation and analysis of training management information
- Schedule courses and capacity planning
- Administrating the E-Learning platform – Moodle – including monitoring submissions/task completion and offer support to delegates where required
- Manage the planning/administration of Zoom platform
- Support customers on their training journey, providing clear and accurate information to ensure they receive the best possible service
Requirements: -
- Experience in a training or education environment
- Educated to degree level
- Previous experience of administrating Moodle and Zoom
- Experience of using a CRM system
- Excellent communications skills, both written and verbal
- Excellent customer service and interpersonal skills
- Demonstrate commercial awareness
- Attention to detail and a high level of accuracy
- Excellent problem-solving skills and be solution-focused
- Good working knowledge of Excel, having strong analytical skills, and an ability to think proactively
- Demonstrate an optimistic outlook
- Ability to work on own initiative as well as part of a team
- Ability to organise, prioritise and multitask, whilst being confident to make decisions in a fast-paced environment
Package:
Our client offers excellent benefits including, a competitive salary, holiday entitlement of 25 days per annum plus bank holidays, discretionary annual pay review, discretionary annual bonus, and on-site parking when in the office.
Recruitment Consultant: Dani Osborne
Closing Date: All suitable candidates will be submitted as soon as received; our client reserves the right to appoint before the closing date. Please note that due to the volume of applications, if you haven’t received a response within 5 days of applying, then unfortunately on this occasion you won’t have been successful.
Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we will hold your details on our database and may be contacted for other suitable vacancies. If you do not want us to do this, please let Cathedral Appointments know.