£28k - £30k | EXETER | FREE PARKING
Senior Client Support Manager (12-month FTC)
Our client, a procurement consultancy renowned for its exceptional client support, is expanding its team. Currently seeking a Senior Client Support Manager to join on a 12-month Fixed-Term Contract (FTC), with the potential for a permanent role based on performance.
Role Overview:
This position does not involve sales but instead focuses on post-sales client support. We are looking for a candidate who can effectively manage the client support team, with a primary focus on day-to-day team management. This would suit candidates with backgrounds in hospitality management or retail management, as we believe they bring valuable skills in client interaction and service delivery.
Senior Client Support Manager Responsibilities:
- Providing support for staff and their customers
- Stay updated on market trends, client activities, and competitor strategies.
- Manage the client CRM system, ensuring data integrity.
- Prioritise client and prospect needs, placing them at the forefront of operations.
- Collaborate in establishing customer service as a centre of excellence within the organisation.
Senior Client Support Manager Requirements:
- Demonstrated proficiency in communication, both verbal and written.
- Strong team player with the ability to work independently and proactively.
- Background in hospitality management or retail management preferred.
- A working knowledge of the Zoho CRM would be an advantage
- Strong customer service and organisation skills
Senior Client Support Manager Benefits:
- 26 days holiday plus bank holidays, rising to 28 days after 2 years of service.
- Monday to Friday 9-5 with 1 hour for lunch
- Free parking
- 6 x life cover
If you're interested in learning more about this opportunity, please apply today!
Recruitment Consultant Georgia Parkhouse
Ref - 10396