• Hybrid Working • Career start opportunity • Exeter based business • Charitable organisation
Are you a budding IT support specialist or a 1st Line Support Technician looking for a move? Our client is an independent staff and community-owned charity with a mission to bring ideas, imagination, information, and knowledge to people's lives. The IT & Digital team is strongly focused on delivering high-quality, innovative, and efficient services whilst delivering on its social purpose.
Responsibilities of this 1st Line Support Technician role:
- Provide 1st line IT support (over the phone, on email, or through the ticket management system)
- Deliver excellent customer-focused support to colleagues
- Continuously improve the quality and ensure the content fits the digital strategy
- Develop and maintain the knowledge base for the IT Service Desk us
1st Line Support Technician Requirements:
- Experience working in a 1st line IT support role or equivalent qualification
- Experience working with Microsoft, ideally with experience of Office 365
- Great customer service skills
- Able to work as part of a team
If IT career progression is your goal, then working with a driven and ambitious charity in their 1st Line team may be your next career opportunity. With a competitive salary and an interesting host of benefits, the role would be a great career move. There is also good scope for progression within the company for the right candidate. Apply now or call for an informal chat.
Other companies may call this role: 1st Line Support Engineer, IT & Digital Analyst, 1st Line Engineer, 1st Line Technician, IT Support Technician, IT Support Analyst, 1st Line Support Analyst, Helpdesk Engineer, Helpdesk Technician, First Line Engineer, First Line Technician