vacancy

Customer Technical Support Associate (2683)

Ref: 2683

UP TO £24,500 DOE | HYBRID | SALARY BONUS SCHEME

Do you pride yourself on delivering excellent service to customers? Do you have strong administration and organisational skills? If so, our role might be what you are looking for.  

Responsibilities include:

  • Management of the company portal, fleet setup changes and general administrative support as the Customer Technical Support ‘go-to’ contact for each account
  • Effective communication with clients and internal stakeholders
  • Coordinate inbound customer queries utilising the Salesforce (CRM)     
  • Take incoming calls on the main Customer Support phone line, from different company users including fleet managers, drivers, engineers, general queries, or potential new customers

Role Requirements: 

  • Excellent customer relations skills and the ability to multitask/deliver under pressure ( at least 12 months of proven experience)
  • Excellent attention to detail and accuracy
  • Self-motivated and highly organised
  • A problem solver and able to use their own initiative
  • Experience in Automotive services would be advantageous

Benefits: 

  • Hybrid working regular access to the Exeter office
  • Membership in the employee bonus scheme
  • Free onsite parking
  • 24 days holiday plus bank holidays
  • Extra day off for your birthday
  • Holiday buyback scheme
  • Health plan & Dental plan
  • Company sick pay

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.   

Recruitment Consultant: Georgia Parkhouse

Ref: 10533