£24,500 | HYBRID | BONUS SCHEME | EXETER
We are representing an innovative and forward-thinking client in the automotive technology sector. They provide cutting-edge fleet management solutions to businesses across the UK and Europe, enhancing efficiency and sustainability. With a strong emphasis on customer satisfaction and operational excellence, they are looking for a proactive and detail-oriented Customer Technical Support Associate to join their growing team.
The Role
This role is pivotal in delivering high-quality customer support for fleet accounts, ensuring seamless service installations, removals, and issue resolution. Acting as the key contact for customers, you will handle daily fleet management, coordinate with external engineers, and maintain accurate records within the CRM system.
Responsibilities for the Customer Technical Support Associate:
- Manage a portfolio of fleet accounts, overseeing vehicle setups, customer queries, and service updates
- Coordinate service calls, installations, and removals with external engineers, ensuring smooth execution
- Maintain and update the customer portal, managing driver assignments and providing guidance to users
- Handle inbound queries, log and assign cases, and build strong relationships to enhance customer satisfaction
Key Skills Required for the Customer Technical Support Associate:
- A minimum of 12 months' experience in a customer service or support role
- Strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills, with the ability to build rapport and resolve issues efficiently
- IT literate, with experience in Microsoft Office; knowledge of Salesforce (CRM) is desirable
Benefits:
- Hybrid working regular access to the Exeter office
- Membership in the employee bonus scheme
- Free onsite parking
- 24 days holiday plus bank holidays
- Extra day off for your birthday
- Holiday buyback scheme
- Health plan & Dental plan
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Georgia Parkhouse
Ref: 10771