Customer Support Advisor (2707)

Ref: 2707
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£24k PRO RATA | FTC 6 months | Hybrid

Are you an experienced Customer Support Advisor? Are you organised, motivated, detail-oriented, and can adapt to working within a small, yet busy team? If so, we require a Customer Support Advisor who will provide proactive, responsive administrative and engagement support to the business.

This role is a Fixed-term contract (6 months) to cover a busy period. 2 vacancies are required with an immediate start.

This role offers Hybrid Working – with one day a month in the Exeter Office, however, additional visits may be required on an ad-hoc basis.

Customer Support Advisor Responsibilities:

  • Accurately process purchase orders, ensuring timely and correct entry into the system
  • Review and process incoming referrals and registrations, verifying completeness and handling efficiently
  • Manage user account closures, ensuring all necessary steps are documented
  • Communicate with users using templated emails or SMS and handle the renewal process for existing users

Customer Support Advisor Requirements:

  • Preferred experience in customer support or administrative roles, with the ability to work independently and collaboratively
  • Demonstrates excellent attention to detail and organizational skills
  • Exhibits strong written and verbal communication abilities
  • Capable of managing multiple tasks, prioritizing effectively, and proficient with standard office software
  • The role will require an Enhanced DBS and candidates on the update service would be desirable, however, not essential

Company Benefits:

  • FTC – 6 months
  • Every 2nd Friday focussed off work paid
  • A values-driven, supportive and collaborative team culture.
  • Regular colleague consultation and feedback
  • 4% Pension
  • 33 days leave annually (incl. bank holidays).
  • Support for professional and personal development.
  • Involvement in various internal groups and events

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship. 

Recruitment Consultant: Georgia Parkhouse

REF: 10554