Customer Service Advisor - Bilingual (2579)

Ref: 2579
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Our client, a prestigious high-end company, is in search of a Customer Services Advisor who is fluent in German and or Dutch.

38.75 hours a week,  Monday to Friday, 09.00-17.30

Customer Services Advisor responsibilities:

  • Receiving and making telephone calls in the relevant language
  • Processing orders received via telephone or email
  • Responding to and solving customer problems/queries/complaints
  • Supporting and liaising with the Sales Representatives regarding queries relating to customer details, display products and inputting of orders
  • Assisting customers with floor plans and quantity calculations
  • Assisting in translating and checking translations for various departments such as marketing, goods-in and purchasing

Customer Services Advisor requirements:

  • Be fluent in German and/or Dutch and be competent in formal writing skills in German and English
  • Have proven customer service and administration experience
  • Strong IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook
  • An ability to work independently and within a small team

Customer Services Advisor benefits include:

  • Contributory pension scheme
  • 23 days holiday (increasing to 26 days with service) plus public holidays
  • Free onsite parking
  • Staff discounts
  • Death in service cover
  • Medicash Healthcare Cash plan (including shopping, travel, and gym discounts)
  • Structured training
  • Potential for career progression
  • Air-conditioned offices

Note on Sponsorship: We regret to inform that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.  

Recruitment consultant: Georgia Parkhouse

Ref: 10426