Customer Service Advisor (2545)

Ref: 2545
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A high-growth technology company, based just outside of Exeter is seeking a Customer Service Advisor to join their team. Recently moved to a new state-of-the-art office, the company are looking for like-minded people who share their values; Care Deeply, are Innovative, deliver excellence, put the customer first, are friendly and celebrate individuality.

This role offers Hybrid working. Monday – Friday 08:30 – 5:30, 40 hours per week.

Customer Service Advisor responsibilities include: -

  • Conducting fact-finding calls to clients
  • Liaising with third-party companies to ensure a timely and smooth process
  • Monitoring internal systems and CRMs to ensure data is kept up-to-date
  • Managing the customers' expectations ensuring the highest levels of customer satisfaction
  • Performing ad hoc tasks required by the business

Customer Service Advisor requirements include: -

  • Previous experience in a customer-facing role, delivering high levels of customer satisfaction
  • Excellent communication skills and telephone manner
  • Self-motivated and highly organised
  • Competent Computer literacy skills

Package for Customer Service Advisor:

On top of joining a fun-loving bunch who are growing at an astonishing rate, you will receive an excellent benefits package that includes:

  • Starting salary of £24k
  • Commission scheme
  • Annual bonus scheme
  • 24 days of annual leave plus bank holidays– an extra day off for your Birthday
  • End-of-year company closure between Christmas and New Year
  • Holiday buy-back scheme –the opportunity to buy up to an extra week’s leave per annum
  • Company sick pay
  • Bravo Benefits
  • Simply health
  • Denplan dental plan
  • Group life insurance (death-in-service)
  • Company pension
  • Long service awards
  • On-site parking
  • Casual dress
  • Company social events and activities

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.  

 If you would like to find out more details about this role, apply today!

Recruitment Consultant: Georgia Parkhouse

Ref: 10382