vacancy

Customer Advisor (2797)

Ref: 2797
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UP TO £32,472 DOE | HYBRID | BRISTOL

Our client, one of the UK’s most respected financial companies is looking for Customer Advisors to join their team. As a Customer Advisor, you'll play a key role in building relationships with customers and ensuring their financial needs are met.

The role offers Full-time – 40 hours (Monday to Thursday 9:45 am - 7 pm and Friday 10 am - 6 pm) The work style is Hybrid, which involves spending at least two days, or 40% of your working week, in the Bristol office.

Customer Advisors' responsibilities include: -

  • Engage with customers to identify and address their financial needs
  • Provide excellent customer service through various channels, ensuring accurate and efficient processing
  • Transfer or signpost customers to the appropriate team to meet their needs
  • Meet personal KPIs and contribute to the company’s overall objectives

Customer Advisors' requirements include: -

  • Proven experience in a similar Customer Advisor role
  • Strong communication and interpersonal skills with the ability to establish rapport quickly
  • Organised, proactive, and capable of managing workload efficiently
  • A genuine desire to help customers and deliver a positive experience
  • Ability to work in line with internal rules and regulatory requirements

Benefits Package:

  • Hybrid Working
  • 22 days holiday + Bank holidays (raising to 24 days with length of service)
  • Company Pension; The more you save the more the company contributes
  • Annual Group Performance Share Plan; with company matched shares
  • Colleague wellness and benefit offers
  • Financial products at discounted rates

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.  

Recruitment Consultant: Georgia Parkhouse

Ref: 10636