Ref: DO 8127
Area Manager required to join an innovative and fast-growing company based in Exeter. The main purpose of the role is to manage all aspects of allocated caretaking and cleaning operations throughout the assigned area, ensuring that financial & operational targets are met, excellent customer service is delivered, and quality management documentation is completed. The successful candidate will have previous experience of managing a team, strong interpersonal skills, and the ability to build positive working relationships.
This is a permanent, full-time role, working 37 hours per week Monday to Friday.
Responsibilities include: -
- Arrange the provision of sickness, holiday, and vacancy cover for site-based staff in an efficient and cost-effective manner
- Be accountable for the cleaning budget for the allocated contract area and manage the allocated cleaning area to achieve financial targets
- Arrange the completion of all company quality management documentation, including quality checks and satisfaction certificates and to ensure the results are available to senior management as required
- Provide quotations for and arrange additional and special cleans as required
- Maintain regular customer contact to ensure customer satisfaction and deal with service issues in an effective and timely manner
- Undertake recruitment and induction training as necessary
- Complete all administration required to successfully manage the allocated area including timesheets and new starter documentation
- Maintenance of sickness and annual leave records
- Ensure cleaning orders are processed and maintain adequate stocks of materials and equipment
- Attend regular monthly management meetings
- Directly support and manage the allocated Area Supervisor/s and mobile cleaner/s within the area of responsibility
- Comply with and arrange compliance by site-based and mobile staff of all relevant Health & Safety legislation
- Ensure that all accidents and incidents are reported through the correct company procedures
- Resolve site-based staff disciplinary and grievance issues as required
Requirements: -
- Good understanding of health and safety requirements in a cleaning/facilities management environment
- Excellent communication skills, with the confidence to engage with a variety of people and deliver instructions or information clearly
- Ability to define, implement and monitor best working practices that meet quality and safety standards
- Good leadership skills and previous management experience, capable of identifying opportunities to develop individuals as well as managing performance
Summary:
If you have the relevant skills and experience, we would love to hear from you!
Recruitment Consultant: Dani Osborne
Closing Date: All suitable candidates will be submitted as soon as received; our client reserves the right to appoint before the closing date. Please note that due to the volume of applications, if you haven’t received a response within 5 days of applying, then unfortunately on this occasion you won’t have been successful.
Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we will hold your details on our database and may be contacted for other suitable vacancies. If you do not want us to do this, please let Cathedral Appointments know.