User Support Coordinator needed to join an exciting high-growth business in Newton Abbot. The successful candidate will have experience providing first class technical customer service to a non-technical audience.
Cathedral Appointments are seeking a User Support Coordinator to join an exciting high-growth business in Newton Abbot. The successful candidate will have experience providing first class technical customer service to a non-technical audience. Experience in a technical support/help desk environment is highly advantageous, ideally working with bespoke software. This is a fantastic opportunity to work with a well-respected company in a role offering great job satisfaction.
User Support Coordinator Responsibilities:
- Efficiently handling user support calls
- Document, track and monitor problems to ensure a full and timely resolution
- Data processing/database administration
- Identify, escalate and resolve software issues
- Identify patterns in caller queries and initiating resolution of these
- Undertaking the software subscription renewal process
- Liaising with customers regarding new annual software subscriptions
- Testing system enhancements and upgrades
- Providing administrative support to all other teams on an ad-hoc basis
User Support Coordinator Requirements:
- Experience within a technical support/help desk environment
- Ability to convey technical information to a non-technical audience
- First class customer service skills and an excellent telephone manner
- Excellent communication and relationship building skills
- General awareness of data protection in a sensitive support environment
- Ability to use multiple databases and systems
- Attention to detail and a high level of accuracy
- Good all-round administration and data entry skills
- Ability to work on own initiative as well as part of a team
- Ability to multi-task
This is a fantastic opportunity for a 1st or 2nd line technical/software and user support professional to progress and work in a fast-growing, busy office environment. Benefits include: Competitive annual salary dependent on experience, 25 days holiday (plus bank holidays), discretionary annual bonus & pay review and on-site parking.
Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.
If you have the skills and experience stated, please apply NOW!
Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.