• Development Scheme • Additional day off on your birthday • Exeter based • Team culture
Within this role, you will be focusing on providing remote reactive technical support across a varied South West client base. This company is forward-thinking and heavily focused on its tightly-knit team offering innovative solutions for its clients. If you feel you are up to the challenge, apply now.
Responsibilities of this Service Desk Analyst role:
- Respond to and resolve IT issues to a high standard as soon as you can
- Provide regular updates and communication to clients regarding ticket progress
- Take ownership of support tickets
- Monitor and maintain backup and security software
Service Desk Analyst Requirements:
- Experience working on a 2nd Line IT support desk
- Experience in Microsoft 365, virtualisation platforms (including VMware and Hyper-V), backup solutions and networking equipment
- Ability to work under pressure
- Be competent in finding IT solutions for issues that have not been resolved before
Benefits:
- 23 days holiday (increasing to 25 overtime) + Bank Holidays + Additional day off on your birthday
- Development programme with the opportunity to complete IT Qualifications
- Discounted rates on technology products
- Summer and Christmas social events
- Business mileage covered
- Free parking
- Great team culture and environment
Other companies may call this role: 2nd Line Support Engineer, 2nd Line Support Technician, IT Engineer, IT Support Technician, Systems Administrator, Second Line Support Engineer, Second Line Support Technician