Reference - 7666
Introduction/Job Overview:
We are currently seeking a IT Support Apprentice to join a well-respected public sector organisation with multiple sites across South Devon. You should have basic IT knowledge such as MS Office / Office 365, troubleshooting laptops and printers along with a passion to begin a career in IT. You will receive on the job training and support coupled with being enrolled on a Level 3 Information Communication Technician Apprenticeship focusing on the Support Technician function.
Responsibilities:
- Act as first point of contact for the IT department via both phone and email.
- To accurately log and categorise support tickets and requests.
- Provide technical support and guidance for a wide range of software applications including curriculum and administration software.
- Supporting a wide range of infrastructure including Microsoft Desktop and Server product range, Wireless Technology, Cloud based web applications and more.
- Maintain, update, and audit asset system with details of all IT equipment.
- Maintenance of client hardware including laptops, desktops, tablets, multi-functional printers, projectors, and speakers
- Configuration/installation projects including software, hardware, and infrastructure across the multi academy trust.
- Provision new user accounts for various systems.
Requirements:
- Experience of Office applications, printer installation and troubleshooting
- Experience of troubleshooting desktop and laptop issues
- An understanding of Windows 10 and Office 365
- At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
- Own transport (although a commitment to securing transport within 6 months of joining will be considered)
- Strong communication and interpersonal skills are essential, alongwith the ability to prioritise a busy workload
Summary/Closing paragraph:
This is a fantastic opportunity for someone who is looking to being a career within IT. Apply today for more information.
If you have the skills and experience stated, please apply NOW!
Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.