IT Engineer 2nd Line (538)

Ref: 538

• Hybrid working • Extra day off on your birthday • Instant recognition bonuses • Free Office 365 subscription and domain


Are you an experienced 2nd Line Engineer looking to join an award-winning and growing IT business based in Exeter? They offer an array of unique benefits to their employees on top of training and career development to help you thrive in your role. You will need to be competent in 2nd Line Support to join this expanding team and support with your extensive knowledge. In return, you will also have the opportunity to work from the comfort of your home for the majority of the working week.


Responsibilities for this 2nd Line Engineer role:

  • Acting as a knowledgeable point of contact for customer technical/2nd Line issues, when required
  • Show an extensive understanding of Office 365 and operating systems to be able to deal with a range of customer incidents
  • Progressing or resolving proactive alerts according to SLAs
  • Develop and maintain the existing customer base


2nd Line Engineer Requirements:

  • Experience working in an IT support role to a 2nd line level 
  • Experience working with Microsoft, ideally with experience of Office 365
  • Ideally, Microsoft Certified but not essential
  • Full UK Driving license


Package & Benefits:

  • Competitive Salary
  • Opportunity to develop
  • 31 days holiday (incl. bank holidays)
  • Cycle to work scheme
  • Company Pension
  • Regular social & fundraising events
  • Modern office with pool tables and retro games

There is also good scope for progression within the company for the right candidate. Apply now or call for an informal chat.


Other companies may call this role: 2nd Line Support Engineer, 2nd Line Support Technician, 2nd Line Engineer, 2nd Line Technician, IT Support Technician, IT Support Analyst, 2nd Line Support Analyst, Second Line Engineer, Second Line Technician

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