Ref: DO 8183
Our client is giving someone the opportunity to join their force as a Customer Service Advisor (German Speaking) for an Exeter-based business on a full-time, permanent basis. The role involves providing high-quality customer service, utilising language skills to maximise the customer experience, processing orders, solving customer queries, and ensuring compliance with the documentary requirements of the export service. The successful candidate will have proficient IT skills, a confident and friendly telephone manner, and be fluent in German.
Responsibilities include: -
- Receive/make telephone calls in the relevant language, ensuring all calls are dealt with in a friendly and professional manner
- Process orders received via telephone, fax, and email onto ERP systems, ensuring the customer details and ordered products are accurately entered and confirmations of orders are sent to customers
- Respond to and solve customer problems/queries /complaints
- Processing of customer returns and credit
- Liaise with the Sales Representatives with regards to queries relating to customer details, display products and inputting of orders
- Assist customers with floor plans and quantity calculations
- Liaise with warehouse/carriers with reference to distribution
- Liaise with the Freight Controller and freight forwarders to obtain transport quotes and book freight
- Ensure all correct export shipping documentation is obtained and filed electronically on the shipping document system to provide an accurate audit trail
- Assist the credit control department by highlighting any issues with customer accounts and contacting customers in order to resolve these in the relevant language
- Assist with translating and checking translations for various departments such as marketing, goods-in, and purchasing
Requirements: -
- Be fluent in German, preferably a German National
- Excellent written and spoken English
- Be proficient in formal writing skills in German and English
- Excellent communication skills with a confident, pleasant telephone manner
- Have knowledge/understanding of export documentation (desirable)
- Work well in a team whilst having the initiative for solo work
- Have accurate keyboard skills and experience of data entry
- Have proven customer service/sales order processing experience
- Be a quick and adaptable learner
- Be enthusiastic and confident with a desire to strive towards continuous improvement
- Be IT literate with good MS Office skills; training will be given as necessary
- Have a willingness to learn
- Be educated to a good standard - A’ levels or equivalent. Basic mathematical ability essential
- Be able to distinguish colour ranges
Package:
A competitive benefit package is on offer including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, and death in service cover. Additionally, there is structured training and the potential for career progression within a fast-growing dynamic company.
Recruitment Consultant: Christie Doderer
Closing Date: All suitable candidates will be submitted as soon as received; our client reserves the right to appoint before the closing date. Please note that due to the volume of applications, if you haven’t received a response within 5 days of applying, then unfortunately on this occasion you won’t have been successful.
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