Ref: DO 8006
Our client, a successful business based in Cullompton, is looking for a Customer Services Advisor to join their team on a part-time, permanent basis. If you would like to work in a friendly office environment and have excellent customer service skills, then this could be the role for you. Your main duties involve taking customer orders, dealing with enquires in a polite and helpful manner, and working closely with colleagues to deliver an exceptional customer experience.
Hours are 22.5 hours per week, working 9.30 am to 6 pm on Wednesdays, Thursdays, and Fridays – perfect for school drop off, pre work gym sessions or missing the rush hour!
Responsibilities include: -
- Receive all incoming contact from customers - phone calls, email, social media messaging including live chat
- Research and respond to queries and take/key in orders to the system to ensure the customer receives an excellent service
- Investigate and resolve any customer issues in the most efficient way possible, escalating where needed
- Gain a clear understanding of customer requirements and expectations in order to recommend specific products and solutions and secure new and repeat sales
- Develop and maintain an in-depth knowledge of the company’s full product range in order to supply customers with accurate and appropriate information
- Develop and maintain customer relationships to maximise profitability and increase client satisfaction
- Undertake general administrative duties to ensure the smooth running of the department
- Help promote company activities, offers and raise the company profile by making calls to customers and clients as required
- Work as a valued member of the customer services team, to make sure that work and tasks are completed effectively and to agreed deadlines
- Keep in contact with the Purchasing and Warehouse Departments to ensure all customer orders are processed efficiently and accurately
- Work with the Marketing and IT Departments to ensure customer needs and requirements are met effectively
- Work with the Business Development Team with regard to customer requirements, trading levels, and support requirements to contribute to the continued growth of the company
- Maintain any reports requested by supervisors/management as required, contributing to business administration and planning
Requirements: -
- Excellent customer service skills
- Some previous experience of working in a customer services role
- Ability to build and maintain excellent customers relationships
- Good IT skills (including Microsoft office packages such as Outlook, Word and Excel)
- Ability to use all media (telephone, print, email, social media, internet) to provide information to customers
- Excellent telephone manner with strong communication skills
- A genuine desire to help customers
Package:
As well as a competitive salary, our client offers a range of excellent benefits, including, a discretionary profit-led quarterly bonus scheme, life assurance, private health and dental insurance, staff discounts, and subsidised canteen.
Recruitment Consultant: Dani Osborne
Closing Date: All suitable candidates will be submitted as soon as received; our client reserves the right to appoint before the closing date. Please note that due to the volume of applications, if you haven’t received a response within 5 days of applying, then unfortunately on this occasion you won’t have been successful.
Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we will hold your details on our database and may be contacted for other suitable vacancies. If you do not want us to do this, please let Cathedral Appointments know.