vacancy

Customer Service Advisor (99)

Ref: 99
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3129

Our client is a leader in their field, supplying a wide range of quality products to customers nationally and internationally. They are currently seeking a Customer Service Administrator to join their busy team.

You will be responsible for processing orders via telephone / fax / e-mail and dealing with customer queries resulting from sales.

Responsibilities:

  • Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner.
  • Support and liaise with the Sales Managers by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
  • Assisting customers with plans and quantity calculations.
  • Responding to and solving customer problems / queries / complaints.
  • Liaising with warehouse / carriers with reference to distribution.
  • Input telephone, e-mail or faxed orders onto the Microsoft Business Central system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
  • Administration of correspondence generated from proformas / invoices and distribution documentation.
  • Log customer issues onto system and detail all relevant communication to customers.
  • Ensure compliance with all health and safety, quality and human resource policies and procedures.

Requirements:

  • Previous experience working in an office based role
  • Possess excellent communication skills with a confident, pleasant telephone manner.
  • Be a team player
  • Highly organised with strong attention to detail
  • Have a strong focus in customer service and be willing to go that extra mile
  • Have accurate keyboard skills and experience of data entry.
  • Strong IT skills with good working knowledge of MS Office and CRM skills
  • Have proven customer service / sales order processing experience.
  • Be enthusiastic with a desire to strive towards continuous improvement.
  • Be educated to a good standard. Basic mathematical ability essential.
  • Be able to distinguish colour ranges

This is a busy role, dealing with a high volume of incoming calls and requires the successful candidate to work to set standards and procedures under tight timescales. This is a great opportunity to work for a growing Exeter employer and offers great progression opportunities!

Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.

If you have the skills and experience stated, please apply NOW!

Please note that due to the volume of applications that we deal with, if you haven’t received a response within 3 days of your application, then unfortunately on this occasion you won’t have been successful.

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

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