Billing Manager (1120)

Ref: 1120
  • Generous Employment Discount
  • 25 days annual leave plus bank holidays
  • up to 20% bonus based upon Company and performance

Our client, A fast growing tech company, are seeking to recruit a Billing Manager to join their team. This role a great opportunity to deliver a great customer experience to customers through trusted billing and payments services, while operating revenue assurance processes to reduce revenue leakage and support a profitable business.  

Billing Manager Responsibilities:

  • Billing accuracy: overall e2e ownership of accuracy of bills, supporting a great customer experience, Net Promoter Score, and business profitability.
  • Billing timeliness: ownership of timeliness of billing, supporting customer experience and cash flow.
  • Billing completeness: ownership of completeness of billing to minimise revenue leakage and exceptions.
  • Billing customer experience: ownership of the customer experience, including clarity and transparency of bills, and other related customer communication for billing and payments such as alerts and notifications.

Billing Manager Requirements:

  • Experience with managing billing processes for consumer and business customers.
  • Experience with managing payments services for consumer and business customers.
  • Preferred experience from telecom or utilities billing and payments, include systems and processes supporting high volume of transactions.
  • Knowledge of regulatory requirements, including preferably Ofcom Metering & Billing Direction.

Company Benefits:

On top of joining an innovative and supportive company, you will receive an excellent benefits package which includes:

  • Up to 20% bonus on company and performance
  • Generous employee discount
  • 25 days holiday excluding Bank Holidays
  • 6% employer pension contribution
  • 24/7 health & wellbeing experts
  • Enhanced jury service pay
  • Group life assurance
  • Discounted RAC membership
  • Enhanced maternity, paternity, and adoption pay

If you would like to find out more details about this role, apply today!

Recruitment Consultant: Joanne Howe

Ref: JH 8900

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